Beyond rate optimizations: consider latency, decline rates and average ticket size before switching to another payment gateway

Shoresh Shafei, Justin Benson and Luke Evans A Spreedly customer, unsatisfied with the support they were receiving from their existing gateway, was considering migrating to a new provider. To make sure that the performance of the new gateway was comparable to the one already in use, they asked Spreedly to help by analyzing our data and comparing the two gateway performances. When it comes to choosing the right gateway, Spreedly is encouraging merchants to consider […]

Click to Read Full Article

Is Your Payment Gateway Good Enough?

By: Shoresh, Kwasi & Justin If your company or business accepts online or mobile payments from customers, you are probably familiar with the payment gateway (sometimes referred to as Payment Service Providers outside the US). Payment gateways play a vital role in payment processing: they can store and protect your customer’s’ payment information, usually work with several (but a limited number of) currencies, submit transaction information to payment processors, and report the status of the […]

Click to Read Full Article

GUEST BLOG, Part IV: How online merchants can recapture revenue lost to declines

By David Goodale, Merchant Accounts.ca If there is one singular, critical best practice as it relates to declined transactions, it is to monitor your website traffic for clickoffs. (If I am not stating that strongly enough I might re-word myself by stating it’s critically, incredibly important to monitor all website clickoffs, especially at the order form.) We have to keep in mind that the card issuing bank has ultimate control. The card issuer has the ability […]

Click to Read Full Article

GUEST BLOG, Part III: Why card issuers decline transactions and what to do about it

By David Goodale, Merchant Accounts.ca Humans are habitual and have patterns that can be observed. This may or may not be considered an invasion of privacy, but in the world of card issuing it is fortunate in that it can help a card issuer detect unusual activity for a particular cardholder. For example, a bank may have issued a credit card to a senior citizen. This senior citizen may have been a cardholder for more than […]

Click to Read Full Article

GUEST BLOG, Part II: Reducing declines on the payment gateway side

By David Goodale, Merchant Accounts.ca In part I of this series, “Everything online merchants should know about credit card declines,” we looked at the causes of declines and how to minimize them on the card issuer side. Unlike card-issuer side declines, as a merchant you should have a significant amount of control in terms of the anti-fraud settings within your payment gateway. Making certain that the anti-fraud rules are configured correctly for your type of business […]

Click to Read Full Article