It’s pretty amazing when you slip a new feature in, and before you even announce it, you see that it has already been used over a dozen times. So it is with in-Spreedly refunds, the latest feature we’ve rolled out to help you as you interact with your customers. Using this new feature you can refund your customers from right within the Spreedly interface, making it easier than ever to turn a disgruntled customer into a fanatic customer.

We went ahead and recorded a quick screencast to walk you through it:

(FYI, this is raw and uncut, so you’ll probably notice an incorrect flash message about half way through. It’s already been fixed in production.)

One of the great things about being able to do refunds directly in Spreedly is that you no longer have to log into your gateway for much of anything. We’re probably biased, but we much prefer using Spreedly’s interface for everything we can!

A few notes on refunds:

• They will only be available on newish transaction (since approximately mid-December) since there is some extra info necessary that we weren’t tracking before.
• They aren’t available on all gateways, since not all gateways support the necessary API call. In particular eWAY and USA ePay do not currently support refunds.

We hope you enjoy the new functionality, and as always, we’d love to hear what you think of it!